Support
Overview
The Support section ensures that users can always reach the Major team for help, questions, or booking assistance.
Whether you need help with:
- Bot setup
- Trending bookings
- Volume Bot issues
- Ads & Promotion campaigns
- Community Trending
- General questions
our team is available to assist you.
Fast support is one of the core parts of the Major ecosystem.
Get Support
Overview
Support is available directly through the website and via Telegram.
This allows users to get help quickly, whether they are booking a service, setting up a bot, or solving technical issues.
Website Support
Our website includes a built-in support system where users can contact the team directly.
This is commonly used for:
- Ads & Promotion bookings
- Custom campaign requests
- General service questions
- Business inquiries
Website support is ideal for detailed requests and coordinated campaigns.
Telegram Support
For fast and direct support, users can contact:
MajorHelpBot (Telegram)
This is the main support contact for the entire ecosystem.
Available 24/7
The MajorHelpBot provides direct support for all Major services.
Users can contact support anytime for:
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Bot setup help
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Booking assistance
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Payment questions
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Trending support
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Volume Bot support
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Community Trending issues
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Launch Radar questions
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General ecosystem help
Why Telegram Support?
Most users already interact with Major through Telegram - whether it’s for BuyBot, Volume Bot, BoostBot, or Trending bookings.
Because of that, Telegram support is usually the fastest and easiest option.
If you are already using one of our bots or booking a service, there is no need to switch platforms.
You can simply continue directly via:
This makes support faster because:
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Your booking process stays in the same environment
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Screenshots and transaction details can be shared instantly
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Payment confirmations are easier to handle
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Urgent launch or campaign issues can be solved quickly
Especially for active bookings, Telegram support is the most efficient way to get help.
For most users, it feels more natural to stay inside Telegram instead of moving to email or external support systems.
Website Live Support
The website support system is ideal for:
- Custom Ads campaigns
- Button Ads
- Mass DM requests
- AMA bookings
- Gold / Platinum package requests
- Larger coordinated campaigns
For promotion-heavy requests, website support is often the best option.
Response Priority
Support requests are handled as quickly as possible.
Priority is usually given to:
- Active bookings
- Payment confirmations
- Live campaign issues
- Time-sensitive launch requests
Best Practice
Before contacting support, prepare:
- Contract address (CA)
- Project details
- Selected package (if applicable)
- Payment details (if already paid)
- TX Hash (if required)
This helps speed up the process significantly.
❓ Common Reasons to Contact Support
Users typically contact support for:
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Booking assistance
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Payment confirmation
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BuyBot setup help
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Missing bot confirmations
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Custom campaign planning
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Questions about packages
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Troubleshooting and fixes
Why Support Matters
Major is built around fast execution and smooth onboarding.
Strong support ensures:
- Less downtime
- Faster campaign launches
- Better user experience
- Higher trust across the ecosystem
Good support directly improves conversion and retention.
Quick Access
Telegram Support
Website Support
Built-in support available directly on the website